Refund policy
At RedMonkys, every product is carefully checked before it is packed and shipped. We want you to feel confident in your purchase and supported if something is not right.
7-Day Return Window
We accept return requests within 7 days of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in a resalable condition. Please keep all original packaging, accessories, and inserts safely until your return request is completed.
To start a return, email us at support@redmonkys.com with your order number and reason for return.
Free Return Shipping
We offer free return shipping for approved return requests. Once your return request is reviewed, we will guide you through the reverse pickup or return shipment process.
Reverse pickup availability may depend on your location and courier serviceability.
Refunds
Once we receive and inspect the returned product, we will notify you by email.
If the return is approved, your refund will be processed to the original payment method within 7–10 business days. Your bank or payment provider may take additional time to reflect the refund in your account.
Exchanges
Exchanges may be arranged for another RedMonkys product, subject to product availability and return eligibility.
Damaged, Defective, Missing, or Incorrect Orders
If your order arrives damaged, defective, has missing items, or you receive the wrong product, please contact us within 48 hours of delivery at support@redmonkys.com.
Please include your order number and clear photos of the package and product so we can review the issue and help with the next steps.
Non-Returnable Items
We cannot accept returns for:
- Products that have been used, damaged, or mishandled after delivery
- Products returned without original packaging, accessories, or inserts
- Customized or personalized products
- Products not in resalable condition
Order Cancellations
Orders can be cancelled before they are dispatched. Once an order has been shipped, the return process will apply.
To request a cancellation, email us at support@redmonkys.com as soon as possible with your order number.
Need Help?
For return, refund, exchange, or cancellation support, email us at support@redmonkys.com.